Talk to the people who build it.
Questions about plans, a feature you're missing, or something that doesn't feel right — write to us and a human replies.
Rather talk it through?
Talk to the founderResponse time
Within 24 hours. Replies come from Kathmandu (UTC+5:45), so a message sent during the American afternoon is usually answered while you sleep.
What people write about.
A price on this site is wrong
Every competitor figure here was read off that vendor's own pricing page by hand, with the month it was checked printed next to it. Vendors reprice and we do not always notice first. Send the page and what it should say — corrections get made and credited to whoever sent them.
The pricing tableSomething is broken
A proposal that would not send, a signature that did not save, an invoice with the wrong total. Include the workspace name and roughly when it happened; that is usually enough to find it in the logs. Do not paste client details — they are not needed to fix anything.
A question about plans or limits
What counts as a send, what happens at a cap, whether a plan holds your team. The pricing page has the numbers the product actually enforces, and anything it does not answer gets answered here.
Plans and limitsYour data
Export, correction, or deletion of anything held about you or your clients. Requests are handled by the person who wrote the database, not a ticket queue.
Privacy policyWho answers
One person: Shaish Guni, who builds ApeiroCraft in Kathmandu. There is no support tier, no queue and nobody to escalate to, which is a real limitation on a bad week and the reason a reply is never a template. More about who builds it.